Privacy

Visual Solutions and Improvements B.V., located at Minckelersstraat 22, 6372 PP Landgraaf, is responsible for the processing of personal data as stated in this privacy policy.

Contact details:
https://www.vsi.eu
Minckelersstraat 22
6372 PP Landgraaf
+31 (0)45 41 00 120

Personal data we process
Visual Solutions and Improvements B.V. processes your personal data because you use our services and/or because you provide this data to us.

Below is an overview of the personal data we process:

• First and last name
• Address details
• Telephone number
• Email address
• Other personal data that you actively provide, for example by creating a profile on this website, in correspondence, and by phone
• Data about your activities on our website
• VAT number
• Bank account number

Special and/or sensitive personal data we process
Our website and/or service does not intend to collect data about website visitors who are under 16 years old unless they have permission from their parents or guardian. However, we cannot verify whether a visitor is over 16. We recommend that parents be involved in their children’s online activities to prevent data about children from being collected without parental consent. If you are convinced that we have collected personal data about a minor without such consent, please contact us via info@vsi.eu, and we will delete this information.

For what purpose and on what basis do we process personal data
Visual Solutions and Improvements B.V. processes your personal data for the following purposes:

• To process your payment
• To send our newsletter and/or advertising materials
• To contact you by phone or email if necessary to perform our services
• To inform you about changes to our services and products
• To give you the opportunity to create an account
• To deliver goods and services to you
• Visual Solutions and Improvements B.V. also processes personal data if we are legally obliged to do so, such as data needed for our tax return.

How long we store personal data
Visual Solutions and Improvements B.V. retains the above-mentioned personal data for as long as necessary to handle your orders, including warranty. Afterward, we retain your data for up to one year for the described statistical purposes. The data is then deleted unless a legal obligation requires longer retention (such as the seven-year fiscal retention obligation for payment data).

Sharing personal data with third parties
Visual Solutions and Improvements B.V. only provides data to third parties when necessary to execute our agreement with you or to comply with a legal obligation.

Cookies or similar technologies we use
Visual Solutions and Improvements B.V. only uses technical and functional cookies and analytical cookies that do not infringe on your privacy. A cookie is a small text file stored on your computer, tablet, or smartphone when you first visit this website. The cookies we use are necessary for the technical functioning of the website and your ease of use. They ensure the website works properly and remember your preferences. We can also use them to optimize our website. You can opt out of cookies by setting your internet browser to stop storing cookies. Additionally, you can delete previously stored information via your browser settings.

Viewing, modifying, or deleting data
You have the right to view, correct, or delete your personal data. You can do this yourself via the personal settings of your account. Additionally, you have the right to withdraw your consent for data processing or object to the processing of your personal data by our company and have the right to data portability. This means you can request us to send the personal data we have about you in a computer file to you or another organization you specify. If you wish to exercise your right to object and/or right to data portability or have other questions/comments about data processing, send a specified request to info@vsi.eu.

To ensure the request for access was made by you, we ask that you include a copy of your ID with the request. In this copy, black out your photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number, and Citizen Service Number (BSN). This is to protect your privacy. Visual Solutions and Improvements B.V. will respond to your request as quickly as possible, but at the latest within four weeks.

Visual Solutions and Improvements B.V. also wishes to point out that you can file a complaint with the national supervisory authority, the Dutch Data Protection Authority (Autoriteit Persoonsgegevens). This can be done via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons.

How we secure personal data
Visual Solutions and Improvements B.V. takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized changes. If you believe your data is not properly secured or there are indications of misuse, please contact our customer service or via info@vsi.eu.